Eileen Russo, PhD
Practice Lead, Revenue Cycle Management
Eileen Russo spent more than 25 years focusing on helping health care executives develop strategic responses to emerging trends and market forces.
Since 2014, Eileen has led the revenue cycle consulting team. The team within Optum Advisory Services provides custom support across the hospital and physician revenue cycle to:
- Advance patient financial experience
- Prevent denials
- Improve clinical documentation
- Increase cash collections
- Redesign business processes
Prior to joining Optum, Eileen held executive leadership roles at The Advisory Board. These included leadership of the executive advisor team, and senior director of key accounts for the Advisory Board Leadership Academies.
She also served as a consultant to national and international organizations in individual and organizational development.
Eileen holds a Master of Science and PhD from the University of Pittsburgh, and a Bachelor of Arts in psychology from Fairfield University.
Published work
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Intentional agility: Preparing your organization for indefinite uncertainty
October 2020
This white paper offers leaders an approach for developing "intentional agility" - the capability to move through a rapid cycle of strategy, change management and execution - in order to adapt and thrive amidst uncertainty.
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No-regrets tactics for telehealth reimbursement
April 2020
New CMS Interim Rule and how to offer telehealth as permanent part of care delivery.
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Making bigger measurably better
November 2019
Explore perspectives on the value of achieving systemness.
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CFO perspective: Building a foundation to streamline prior authorization
July 2019
See key steps to make progress toward fewer denials.